ACI Consulting

CRM SOLUTIONS

Sage CRM is an easy-to-use, mobile-ready, on-premise customer relationship management (CRM) software.

Packed with features and limitless customization ability, Sage CRM is a web-based application that manages your accounts and contacts from lead through customer service.

Some of the key features of Sage CRM are:

Manage an account from lead to customer
Manage an opportunity and define sales cycles
Create dashboards showing user-specific data
Drag and drop documents
Integrate with Exchange and Outlook
Integrate with Sage 100, Sage 300, and Sage 500 ERP
Empower your marketing staff to manage campaigns

Sage CRM is growing to become one of the world’s most popular and powerful customer relationship management systems for businesses all over the world. With Sage CRM in the cloud, your data stays safe and secure while you are still able to have complete user access control. With all of the same features and benefits of our traditional Sage CRM product, Sage CRM in the cloud avoids the heavy upfront investment and excludes any IT infrastructure to manage and ultimately worry about.

Sage CRM in the cloud is a low-cost, full-featured CRM solution to support and manage all of your sales, marketing, and customer service processes. No matter where you are, Sage CRM in the cloud is available to you 24-7.

Some of the many Sage CRM benefits are:

Quickly analyze and evaluate sales-data in charts and graphs
Empower your staff to share vital customer data
Develop a stronger social media presence
Allow self-service to customers for customer service issues
Know the cost-per-lead of marketing campaigns
Build stronger relationships with your customers

Sage CRM Sales

With Sage CRM, your sales team’s performance will improve with the ability to manage calendars, tasks, accounts, contacts, and opportunities — all within a central location. Your sales managers will be able to manage calendars and statistical sales data and with ease.

Sage CRM Sales improves sales automation by turning opportunities into quotes into orders by allowing users to build automatic processes for your sales team. Sage CRM also provides alerts to contact accounts that have not been contacted for some time.

Some of the many Sage CRM sales benefits are:

Manage calendars, appointments, and tasks
Share sales data with the entire team
Automate significant sales processes
Integrate with important accounting data
Assign and reassign leads
Define sales cycles that make sense for your company
Complete bi-directional Outlook integration
Workflow management
Complete sales forecasting, reporting, and dashboards

Sage CRM Marketing

Sage CRM’s marketing tasks include tools that allow your marketing managers to see the true cost of campaigns. Easy to use and easy to deploy, Sage CRM’s marketing tasks provides insight into the cost-per-lead, costs-per-campaign, and campaign response in real-time.

Sage CRM marketing allows you to build a profile of your target market, marketing not only to prospects, but also to existing customers. With integrated email marketing, you will not only know who opened a certain page, but also the click-through rate as well.

Sales and marketing work side by side within every corporate culture and Sage CRM gives you the ability to manage your leads into prospects into customers with seamless interrelating between campaign and sales management.

Some of the many features and benefits of Sage CRM marketing are:

Manage calendars, appointments, and tasks
Know the true cost-per-lead value
Integrated email marketing
Know who opened what page and when
Manage a lead from marketing to closing the sale
Design and execute multiple marketing campaigns simultaneously
Segment customer and prospect data
Automate workflows

Sage CRM Customer Service

Customer service is what sets businesses apart and separates the good from the truly exceptional. With Sage CRM’s customer service features and benefits, your enterprise is completely aware of all customer communications, is alerted before significant events happen, and can monitor all open cases, escalating them to tier 2 and tier 3 calls before the customer is even aware.

Implement the Customer Portal module and allow your clients to not only open their own cases, but make notes on cases, as well as review cases.

All data for customer issues is seen on a single screen. Create a Customer Service dashboard so your team can see what issues are going into the red zone. See all communications, including notes, emails, documents, and resolutions.

Some of the many features and benefits of Sage CRM customer service are:

Search the growing knowledge base for resolutions quickly
Improve customer satisfaction with self-service
Automatically escalate lingering cases
View graphical dashboards to know what cases are close to a hot point
Define customer service workflow; e.g., a case not solved in 2 days gets escalated to a tier 2 consultant
View standard reports or write your own
Empower your team to share and collaborate on all customer data

Sage CRM Mobile

Access Sage CRM wherever you are, whenever you want to, with Sage CRM mobile. Sage CRM mobility covers Apple, Android and most Tablet devices (beta). Complete mobile access empowers your sales team to effectively take their office with them where ever they go – to a vendor meeting, to meet with their top client, or to a trade show. Sage CRM mobile solutions act as an important asset to your sales team, enabling users to quickly search and update data, including contacts, opportunities, leads, and cases. Even reports can be run through mobility.

Sage CRM’s functionality for iPhone is unsurpassed, delivering a rich user experience. It provides sales teams with the power to work effectively from the road, decreasing down time and improving performance. Sage CRM for Android and Tablets provides the same rich user experience, providing instant access to vital information.

Some of the many features and benefits of Sage CRM mobile are:

Work anywhere, any time
Mobile screens are optimized for the screen size
Real-time access via mobile devices
Access key customer information, schedule and manage activities, and record emails, calls and notes – just like at the office
Run reports with mobility
Get started quickly and easily

It’s time to get social with Sage CRM social media.

Businesses are growing by using Facebook, Twitter, LinkedIn, and other popular social media avenues.

Customer Relationship Management (CRM) is well established as a tool to manage accounts, contacts, opportunities, calendars, and phone calls. It now has reached into the connected world of social media with Sage CRM.

Sage CRM integrates with key social media applications, empowering users to engage with prospects and customers in entirely new ways. Collaboration of data, personalization of business, and socialization of your team fosters customer loyalty, turns leads into valued customers quickly, and increases revenue.

Some of the many features and benefits of Sage CRM social media are: