Our Products

Service and Repair

Companies that sell and/or service and repair products require exceptional customer service and tracking capabilities. Service and repair companies range from depot industries that repair product brought into them to service industries that need to track a team of technicians going out to the customer, where the product needs to be serviced.

The Components of the Service Lifecycle

Although there are many different types of service companies, the typical lifecycle is similar to the following:

• Call Center – a place to log the customer calls and track warranty and serial number history.
• Return Material Authorization – this step allows a RMA number to be issued so your company knows to expect the product back.
• Service Ticket – a service ticket is typically generated where warranty and past history can be viewed.
• Parts Allocation – based on the setup of the customer, parts can be automatically configured for the serviced item.
• Labor Scheduling – a graphical scheduler showing where employees or crews need to be and when.
• Shipping and Invoicing - the product is shipped to the customer, or the service order is completed, and a final invoice is generated.

Why Service and Repair Software?

As your company grows, so to do your business processes. What used to be one technician has now escalated to 10 technicians. What used to be two orders per day is now 200 orders per month. There are many additional features that a service and repair company will need to think about as it grows:

• Route Scheduling
• Mobile Technicians
• GPS Tracking
• Fleet Management
• Paperless Office
• Asset Management

Service and Repair software is often specialized depending on the types of products being repaired, a depot environment, or on-site installation and repair.

ACI Consulting recommends the following ERP solutions for businesses that deploy service and repair:

• SM Plus for MAS 500
• JobOps Job Management Software for MAS 90 and MAS 200
• Automated Service for MAS 90 and MAS 200
• Service and Warranty Management for MAS 90 and MAS 200

Please fill out our quick request form, email us at solutions@ACIconsulting.com, or call us at 1-866.ACI.INFO (224.4636).